Ordering
  1. Are my online payment transactions secure?
  2. I've just placed an order and forgot an item. Do you combine orders?
  3. How soon will I receive my order?
Returns
  1. I want to return my purchase! What do I do?
  2. How long would it take for me to get a refund?
About Us
  1. I couldn't find what I was looking for. Can you help?
  2. Do you have a printed catalog?
  3. Do you have a physical store?

 

Ordering

  1. Q: Are my online payment transactions secure?
    A: Yes. All transactions go through either Paypal or Stripe, two leaders in online payments processing. Pages on our website where you enter personal information are protected with SSL encryption.
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  2. Q: I've just placed an order and forgot an item. Do you combine orders?
    A: Yes, we do! But just in case, contact us before you submit another order so that we could hold on to the first one, because we ship out really fast!
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  3. Q: How soon will I receive my order?
    A: We usually ship within 24 hours on business days. From there, it may take up to a week within the US, around 2 weeks to Canada and up to a month to other countries. You can use this online tool provided by the United States Postal Service to calculate the arrival date more precisely: http://postcalc.usps.com/
    Fill in your zip code, our zip code 11109, choose "package" and enter some random weight up to 16oz.
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Returns

  1. Q: I want to return my purchase! What do I do?
    A: Send us an email with your order number and the item's details. Please wait for a reply before sending the items back.
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  2. Q: How long would it take for me to get a refund?
    A: We issue refunds within 2 business days of receipt of the items.
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About Us

  1. Q: I couldn't find what I was looking for. Can you help?
    A: Absolutely! Let us know and we will find it for you!
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  2. Q: Do you have a printed catalog?
    A: No. We are constantly adding products and our inventory is always changing, a printed catalog would be outdated the day we print it.
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  3. Q: Do you have a physical store?
    A: No. We are currently an online business only and do not have a retail store or pickup location.
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